An extension is a quantity used inside a personal phone community, corresponding to a enterprise or group, to succeed in a selected individual or division. It’s sometimes used together with a principal telephone quantity, and the 2 are separated by a comma. For instance, the primary telephone quantity for an organization is likely to be 555-1212, and the extension for the gross sales division is likely to be 1234. To succeed in the gross sales division, you’ll dial 555-1212,1234.
Extensions are sometimes used to direct calls to particular departments or people inside an organization. This may help to enhance effectivity and customer support, as callers will be directed to the individual or division that may greatest help them. Extensions can be used to offer further info to callers, such because the individual’s title or title.